Other posts have
mentioned the power of mental models in determining our behavior, which in turn
contributes to creating the ‘world around us’. The surprising conclusion is
that ‘the world’ is not something that is imposed on us from the outside, over which we
have no control. Rather, we (as individuals and communities) have created
and are continually re-creating that world in
the image and likeness of our mental models!
The mental models that most
need questioning today include those supporting the notion of human beings as
aggressive and selfish by nature, which has been widely refuted by scientific
developments over the past decades. These are complemented by mental models
of society that accept egotism and competition as the norm and ignore the many
evidences showing that the advancement of civilization throughout history has
been based on cooperation.
These archaic
mental models regarding the nature of man and society have given rise to
attitudes and behaviors that are no longer useful in today’s interdependent
world community. The blogs under the label "Human Nature" will explore some of the
contents of these mental models, the pseudo-scientific notions on which they
are based, and the scientific evidence that shows them to be false. However, first let us reflect some more on the power of mental
models, in order to underscore how important it is to question them deeply and
work to transform them.
Douglas McGregor found that managers’ assumptions (mental models) about human nature influence their
approach to human resource management in the workplace.1 He
maintains that all managers have such assumptions, even if they are not aware
of them. He identifies two groups of
assumptions, which he calls Theory X and Theory Y. Theory X, the conventional
managerial approach, states that “workers need to be motivated and controlled
through direct pressure from management because they are lazy, lack ambition,
dislike responsibility, prefer to be told what to do, and passively resist
achieving the goals of the organization. Money
is the only way to motivate them.”
Theory Y advocates
another set of managerial assumptions regarding workers. It
proposes that “when given a chance, people are self-motivated to meet the
organization’s goals while working towards personal growth and development.”
Theory Y further sustains that if people appear
to behave according to the characteristics posed by Theory X, it is only
because the organization in which they work requires them to do so. According to this viewpoint, a manager’s task is to
arrange matters in such a way that people can fulfill their hierarchically superior
needs for self-realization and achievement in the process of meeting the goals
of the organization.
McGregor’s point
that we want to highlight here is that our assumptions about human nature
greatly affect the way we see and treat others. Furthermore,
these suppositions tend to be self-fulfilling prophesies. In the case of workers, they respond to their
managers’ assumptions by exhibiting the characteristics that are expected of
them.
That is why there
is no point in recurring to actual behaviors to ‘prove’ the validity of a
mental model about human nature, because each model tends to engender the very
outcomes that would seem to validate it. Instead, we
can: 1) reflect on the consequences of
each model and its positive or negative impacts on society. This will help us understand how certain mental models
of human nature have been generating the culture around us; and 2) examine
scientific evidence to determine to what extent the model coincides with
reality. Then we can consciously change
our faulty mental models and replace them with a new conceptual framework that
will produce the kind of society we want. As Elisabeth Sahtouris has said:
Many of us believe
that today's human problems will never be solved, that they have simply gotten
too big for solutions of any kind or that, even if we solved them temporarily,
human nature cannot itself change and therefore we would just get into the same
mess again. This
pessimistic view of ourselves as a species reflects the way we feel as
individuals whenever we are depressed and our problems seem insoluble.
Hopeless pessimism
often comes from lack of perspective.
If we look at things narrowly--from within a
difficult situation-- they may well seem hopeless, but if we manage to step out of our dark hole, so to
speak, to gain some perspective on ourselves within it, we may begin to see a
way out. What
could be more interesting, more exciting, than to be alive in the very age when
we as a species have the opportunity to mature, to solve the adolescent
problems we have caused ourselves and others?2
The next few posts
in this blog contain a critical analysis of some of the mental models about
human nature that have influenced our way of thinking and acting and have
created the society in which we live. For further information on this topic by the same author, please click here.
Notes:
1. Douglas McGregor, quoted by Fred Luthans in Organizational
Behavior. New York: McGraw
Hill, 1977, p. 20.
2. Elisabet Sahtouris, Gaia: The Human Journey From Chaos to Cosmos. New York: Pocket Books, 1989, pp. 207-208.
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